Politique de remboursement

Refund & Return Policy

At Esprit de Vie, every creation is the result of thoughtful design and artisanal precision.
We want you to be completely satisfied with your purchase, and our policy reflects the same care we dedicate to each crafted piece.

Processing & Shipping

• Orders are processed within 14 business days from the confirmation email you will receive.
• Delivery occurs within 14 business days from dispatch through tracked and insured shipping.
• Items marked as pre-order will be shipped starting from early 2026, with continuous updates provided by email.

Returns & Refunds

• Refunds may be requested within 7 business days from the date of delivery.
• To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging with all accessories and documentation included.
• A receipt or proof of purchase is required.
• To request a return, please contact us at info@espritdevieparesthernigro.com.
• If approved, you will receive a return shipping label and full instructions on how to proceed.
• Items sent back without prior authorization will not be accepted.
• Once your return has been received and inspected, you will be notified regarding approval.
• Approved refunds are processed within 14 business days to the original payment method.
• Please allow additional time for your bank or credit provider to finalize the transaction.

Non-Returnable Items

• Tailored fragrances and custom devices are crafted exclusively upon request and cannot be returned or exchanged.
• For hygiene and safety reasons, we also cannot accept returns of opened fragrance products or personal scent components.
• Sale items and gift cards are non-refundable.

Damages & Issues

We invite you to inspect your order upon arrival.
If you notice any damage, defect, or incorrect item, please contact us immediately at info@espritdevieparesthernigro.com so that we may promptly resolve the issue.